Support
Valid Maintenance Agreement
During initial warranty you will receive software updates and you can contact our service hotline for free. After this period you may sign a maintenance agreement. The minimum duration of any maintenance contract is 12 months. The duration shall be extended by 12 months if not terminated three months prior to the expiration of the contract.
For software updates and hotline support outside warranty or maintenance and individual services beyond the usual hotline supprt (e.g. specific adaptation, training, consulting) we will invoice an individual quote.
Hotlinehours
Vienna [+43 1 878 06 40 ]: daily (Mo - Fr) 9:00 - 17:00
Innsbruck [+43 512 26 20 60 ]: Mo - Th 8:30 - 12:00 and 13:00 - 17:00, Fr 8:30 - 13:00
Onlinesupport
You may send your request online. Please use the appropriate form for your software product, so we can direct it to the colleagues in charge within a short timeframe. Using the online form, you can attach data up to a total size of 10 MB (preferably ZIPed). Please call our Hotline if you have to transfer data exceeding that quota.
